Installation Policy

Effective Date: 14 September 2026

This Installation Policy applies to plumbing installation, replacement, repair and related services carried out or arranged through Plumber-Plumbers.co.za.

The purpose of this policy is to clearly explain what is normally included in an installation quotation, what may fall outside the original scope of work, the customer’s responsibilities, site conditions, additional work, compliance requirements and how unforeseen circumstances are handled.

This policy should be read together with our Terms and Conditions, Refund and Returns Policy, Privacy Policy and the specific quotation or invoice issued for the work.

Nothing in this policy limits any rights a customer may have under applicable South African law, including the Consumer Protection Act.

1. Scope of an Installation

Every plumbing installation is based on the scope of work described in the quotation, invoice, job card, product description or other written agreement provided to the customer.

Only work specifically included in the agreed scope is included in the quoted installation price.

Depending on the job, an installation may include:

Removal of an existing plumbing component;
Installation of a replacement component;
Standard plumbing fittings and connections;
Pipe connections immediately associated with the installation;
Testing of the newly installed plumbing;
Commissioning of the installed item;
Reasonable clean-up of the immediate work area; and
Other work specifically stated in the quotation.

Any work not specifically included in the agreed scope may require an additional quotation.

2. Standard Installation

Where a quotation refers to a standard installation, this means an installation under normal and reasonably accessible site conditions.

A standard installation generally assumes that:

Existing plumbing is in serviceable condition;
Existing pipework is suitable for connection;
Water pressure is within acceptable limits;
The installation location is reasonably accessible;
Existing isolation valves operate correctly;
Existing waste and drainage connections are serviceable;
No substantial building alterations are required;
No concealed defects are discovered;
No extensive rerouting of water or waste pipes is required;
No specialised access equipment is required; and
Existing plumbing does not require unrelated remedial work.

Where these conditions do not exist, additional work may be required.

3. Site Inspection and Final Installation Scope

Where possible, quotations are based on information available before work begins.

This may include:

Customer descriptions;
Photographs;
Videos;
Site inspections;
Existing plumbing layouts;
Measurements; and
Information supplied by the customer or property representative.

Some plumbing conditions cannot reasonably be identified until an installation has begun.

Opening walls, removing sanitaryware, lifting flooring, disconnecting old plumbing or exposing pipework may reveal previously hidden problems.

Where additional problems are discovered, we will explain the issue and, where reasonably possible, obtain approval before carrying out work outside the original installation scope.

4. Additional Work Outside the Quoted Scope

Additional plumbing work that falls outside the original quotation will normally be quoted or charged separately.

Examples include:

Replacement of damaged existing pipework;
Repair of leaking pipes unrelated to the new installation;
Replacement of faulty isolation valves;
Replacement of pressure-control valves;
Repairs to existing drainage systems;
Relocation of water supply pipes;
Relocation of waste pipes;
Replacement of corroded fittings;
Repairs to non-compliant plumbing;
Installation of additional isolation valves;
Replacement of damaged traps or waste fittings;
Repairs to concealed leaks;
Opening or repairing walls, floors or ceilings;
Additional pipework beyond the stated installation allowance;
Drain cleaning;
Sewer repairs;
Water-pressure problems;
Electrical work;
Building work; and
Any work not reasonably foreseeable when the original quotation was issued.

No quotation should be interpreted as covering unrelated faults that are discovered only after work begins.

5. Existing Plumbing

A new plumbing installation often needs to connect to an existing plumbing system.

Unless expressly stated otherwise, the installation price does not include bringing the customer’s entire existing plumbing system up to current standards.

We cannot guarantee the condition of plumbing components that were not supplied or installed by us.

Existing installations may contain:

Corroded pipes;
Galvanised steel pipework;
Old copper pipes;
Damaged PVC fittings;
Incorrect pipe sizes;
Non-compliant alterations;
Excessive water pressure;
Failed pressure-control valves;
Deteriorated seals;
Hidden leaks;
Defective waste systems; or
Work previously performed by other contractors.

Where an existing component is unsuitable for connection, it may need to be repaired or replaced before the new installation can safely proceed.

6. Concealed and Unforeseen Conditions

Plumbing systems are often concealed inside:

Walls;
Floors;
Ceilings;
Roof spaces;
Underground areas;
Cabinets;
Ducts; or
Building structures.

We cannot reasonably identify every concealed defect before work begins.

Examples of unforeseen conditions include:

Burst or cracked concealed pipes;
Corrosion;
Failed joints;
Incorrect pipe routing;
Hidden electrical services;
Structural obstructions;
Collapsed drainage pipes;
Root intrusion;
Defective waterproofing;
Previous unauthorised alterations;
Asbestos-containing materials;
Inaccessible plumbing; or
Building damage.

Where these conditions affect the installation, additional work, time or materials may be required.

7. Geyser Installations

Where the installation relates to a geyser, the quotation applies to the work specifically stated.

Unless expressly included, a standard geyser installation does not automatically include repairs or replacement of unrelated components such as:

Existing electrical wiring;
Distribution boards;
Roof structures;
Ceilings;
Damaged drip trays;
Extensive hot-water pipework;
Existing pressure-control equipment outside the stated scope;
Structural roof repairs;
Water-damaged ceilings; or
Existing plumbing defects elsewhere on the property.

Where applicable, geyser installations should comply with relevant South African plumbing requirements and manufacturer’s installation instructions.

Additional compliance work identified during installation may be quoted separately.

8. Solar Geyser Installations

Solar geyser installations may require additional site-specific assessment.

Factors that may affect the installation include:

Roof structure;
Roof pitch;
Roof covering;
Collector positioning;
Orientation;
Shading;
Existing geyser location;
Pipe route;
Water pressure;
Access;
Mounting requirements; and
Existing electrical backup arrangements.

Structural work, extensive pipe routing, roof repairs, specialised access equipment and unrelated electrical work are excluded unless specifically included in the quotation.

9. Toilet Installations

A standard toilet installation generally assumes that the existing water supply and waste outlet are suitable for the replacement toilet.

Additional work may be required where:

The waste outlet is incorrectly positioned;
The floor is damaged;
The mounting surface is uneven;
The existing shut-off valve is defective;
The water connection requires relocation;
The soil pipe is damaged;
The pan connector is unsuitable;
Existing plumbing is non-compliant; or
The replacement toilet differs substantially from the existing configuration.

Any such additional work may be quoted separately.

10. Basin, Sink and Mixer Installations

A standard basin, sink, tap or mixer installation assumes compatible and serviceable existing water and waste connections.

Additional charges may apply for:

New water supply points;
New waste outlets;
Relocation of plumbing;
Cutting or modification of cabinetry;
Stone or specialised countertop cutting;
Replacement of defective angle valves;
Replacement of traps;
Additional flexible connectors;
Repairs to damaged pipework; or
Work required because the replacement product is materially different from the original installation.

11. Washing Machine and Dishwasher Connections

A standard appliance plumbing connection assumes that suitable water and waste connections already exist.

Where they do not exist, the installation of:

New water points;
Isolation valves;
Standpipes;
Waste traps;
Drainage connections;
Extended pipework; or
Cabinet modifications

may constitute additional work.

Electrical socket installation or electrical alterations are not included unless expressly quoted.

12. Bathroom Renovation Plumbing

Bathroom renovation plumbing can involve substantial changes to existing systems.

The agreed quotation should identify the specific work included.

Unless otherwise stated, plumbing installation does not automatically include:

Tiling;
Waterproofing;
Painting;
Plastering;
Carpentry;
Electrical work;
Structural alterations;
Ceiling repairs;
Floor repairs;
Rubble removal beyond normal plumbing waste; or
Work by other specialist trades.

Where Plumber-Plumbers.co.za expressly agrees to coordinate these services, the relevant quotation will identify them.

13. Materials Included

Only materials described or reasonably required within the agreed installation scope are included in the quotation.

Standard installation materials may include ordinary:

Fittings;
Connectors;