Product return policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
Last updated: 2021/07/14
You may return goods within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act. No solar components can be returned if the original packaging and invoice number are not present or if the serial number is not present. We also do not offer returns on damaged components, installed components (this can be returned only under the warranty after inspection), or scratched components. We only accept warranty returns if there is a valid COC on the installations and an assessment will be conducted to determine the cause of return.
Processed Goods still in the warehouse
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase. Plumb A Nator Office Depending on your location, kindly contact us at email@example.com to book the product being returned and our team will advice to which address the product can be sent to, closest to your location. You are welcome to call us at 063 807 3193 for any inquiries regarding RMA products. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
All items are covered by a 12-month warranty (unless otherwise stated) which will be honored directly by Plumb A Nator. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by Plumb A Nator before a warranty claim can be accepted. Refunds are subject to inspection of item(s) – in some cases, items will need to be sent to supplier for evaluation and testing. This can take up to 15 to 20 working days, at times more time is needed depending on the complexities of the system or if more advanced investigations needs to be conducted. We will notify you by email when your return has been processed.
ERROR IN DELIVERY:
We all make mistakes at times, we’re only human, but we’re more than willing to rectify any mistake on orders if something was incorrectly dispatched! You may return goods within 7 (seven) working days, if Plumb A Nator Pty has made an error in delivery or dispatch. If you received the incorrect product, kindly notify our office and you can return the incorrectly received product to us and we will ensure the error is rectified and the correct product is dispatched after the returned product has been returned and not been used or damaged by the receiving party. Plumb A Nator are not liable for any losses on delayed deliveries if it has been rectified under 10 working days or has been otherwise agreed with the end client.
Goods are shipped using 3rd party shipping companies and prices are calculated based on weight and dimensions. All orders are shipped at the instruction of the customer & as a result the customer will be liable for the items once it has left the premises of Plumb A Nator or our distributors.
If cancellation is required after payment has been made then an email to the specified sales team will be required by the consumer which should entail:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Please note, a 15% restocking fee will be charged for returns not in the same state as when it was bought. The warranty will no longer be valid, and Plumb A Nator will not be responsible for damage or injury of any kind resulting from:
NOT SATISFIED WITH PRODUCTS:
You may return goods within 7 (seven) days of the date of the delivery of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act.
Notwithstanding the above, Plumb A Nator Pty shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction the goods have been:
– partially or entirely disassembled;
– physically altered;
– permanently installed, affixed, or attached;
– joined or added to or blended or combined or embedded within other goods or property.
Customers agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. You are required to bear the cost of shipping and insurance required for the return of the goods to Plumb A Nator. plumbanator.co.za will not refund shipping charges, unless an error in delivery was made by Plumb A Nator or the product is in fact found to be defective during the warranty period.
Customers agree that all returned products for credit, replacement or refund will be 100% complete, in a resalable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
If any component of the returned product is missing, Plumb A Nator will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.
Plumb A Nator may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking. To the extent allowed by the law, order cancellations and returns will be subject to a 15% handling fee.
The warranty will be void if the unit is:
Return & refund policy
WE HAVE A RETURN, REFUND AND EXCHANGE POLICY UNDER STRICT REGULATIONS.
STRICTLY NO REFUNDS OR EXCHANGES ON ANY PRODUCTS THAT HAVE BEEN INSTALLED, SCRATCHED OR DAMAGED IN ANY WAY.
WARRANTY RETURNS REQUIRE A MINIMUM OF 7 – 30 WORKING DAYS TO BE ASSESSED OR REPAIRED.
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org