Do you really not charge a call‑out fee after hours?

Correct. Call‑outs are free at all times. You only pay for approved work.

How fast can you get here?

We dispatch the nearest local 24/7 plumber and give a realistic ETA based on traffic and distance.

Is your work guaranteed?

Yes. We provide guaranteed workmanship and manufacturer warranties on parts.

Can you quote before starting?

Yes. We provide free quotations after diagnosis. You approve before we proceed.

Do you handle blocked drains at night?

Yes. Our blocked drain plumber 24/7 service includes mechanical clearing and jetting.

Can you fix no hot water emergencies?

Yes. Our no hot water plumber 24/7 replaces elements/thermostats and verifies safe operation.

What areas do you cover?

We service Gauteng, Durban, and Cape Town and surrounding suburbs — simply call for instant ETA and coverage confirmation.

Are you licensed and insured?

Yes. Teams are qualified, licensed, and fully insured for your peace of mind.

What payment methods do you accept?

We accept major cards and EFT; invoices include itemised details for insurance if required.

Can you arrive late at night without disturbing the household?

We work quietly, isolate the issue efficiently, and keep work zones neat. We’ll confirm where to park and how to access without waking everyone.

Do you provide temporary repairs if parts suppliers are closed?

Yes. We stabilise safely (isolation, capping, temporary assemblies) and return with parts first thing. You’ll receive a written plan and quote.

Do chemical drain cleaners work in an emergency?

They can be hazardous and damage pipes. We recommend mechanical clearing or jetting; we’ll also check for underlying defects with CCTV.

Will you speak to my insurer?

We can share findings, photos, and invoices. You remain the policyholder, but we streamline your claim with proper documentation.

What preventative steps do you recommend after a burst pipe?

Pressure testing, inspection of nearby joints, installation of a regulator if needed, and replacement of aged sections likely to fail next.

Can you help in complexes or buildings with body corporate rules?

Yes. We coordinate with security, issue work permits if required, and follow site rules — even after hours.

What if my emergency is intermittent, like occasional sewer smells?

We schedule a targeted after‑hours visit if daytime trading prevents access. Smoke testing/CCTV helps isolate venting or trap issues.

Do you clean up after a sewer overflow?

We sanitise the immediate work area. For larger contamination, we recommend specialised cleanup and can refer trusted providers.

Are your vehicles and tools tracked for quick dispatch?

Yes. We allocate the closest team with the right equipment for your scenario.

Can I book a routine job for night‑time to avoid taking leave?

Absolutely. We offer planned after‑hours plumbing with free call‑outs and quotes, ideal for valve swaps, bathroom upgrades, or pipe reroutes.