Cookie Policy

Effective Date: 14 September 2026

This Cookie Policy explains how Plumber-Plumbers.co.za uses cookies and similar technologies when you visit or interact with our website.

This policy should be read together with our Privacy Policy, Terms and Conditions, Disclaimer, Refund and Returns Policy, and Installation Policy.

By using this website, you may encounter cookies that are necessary for the website to function, as well as optional cookies used for analytics, performance, advertising or other purposes.

Where required by applicable law, optional cookies will only be used after the appropriate consent has been obtained.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, mobile device or other device when you visit a website.

Cookies may allow a website to:

Remember certain settings;
Maintain sessions;
Improve functionality;
Measure website performance;
Understand how visitors use the website;
Support security features;
Measure advertising performance; or
Provide more relevant website experiences.

Cookies may remain on your device for a single browsing session or for a longer period, depending on their purpose.

2. Why We Use Cookies

Plumber-Plumbers.co.za may use cookies and similar technologies for purposes including:

Operating the website;
Maintaining website security;
Preventing fraud or abuse;
Remembering user preferences;
Improving website performance;
Understanding visitor behaviour;
Measuring traffic;
Analysing page performance;
Understanding how visitors reach the website;
Measuring enquiries and conversions;
Supporting online advertising; and
Improving our services and website content.

3. Types of Cookies We May Use

The website may use the following categories of cookies.

Strictly Necessary Cookies

These cookies are required for the website to function properly.

They may be used for:

Security;
Fraud prevention;
Form functionality;
Session management;
Shopping cart functionality;
Checkout functionality;
Login functionality;
Cookie consent preferences; and
Other essential website operations.

Because these cookies are necessary for the website to function, they may not always require consent where permitted by law.

Functional Cookies

Functional cookies help improve the website experience.

They may remember:

User preferences;
Display settings;
Previously selected options;
Language preferences;
Form information; or
Other non-essential functionality.

Disabling these cookies may affect certain website features.

Analytics Cookies

Analytics cookies help us understand how visitors use the website.

They may collect information such as:

Pages visited;
Time spent on pages;
Device type;
Browser type;
Approximate location;
Traffic source;
Website navigation;
Link interactions; and
Conversion activity.

This information helps us identify which pages are useful and where website improvements may be needed.

Performance Cookies

Performance cookies may be used to monitor:

Page loading speed;
Website errors;
Server performance;
User interactions; and
Technical website behaviour.

This information may be used to improve website reliability and performance.

Advertising and Marketing Cookies

Where online advertising is used, marketing cookies may help:

Measure advertising effectiveness;
Track conversions;
Understand whether a visitor arrived from an advertisement;
Limit repeated advertisements;
Create advertising audiences; or
Improve advertising relevance.

These cookies may be placed by us or by third-party advertising providers.

4. First-Party Cookies

First-party cookies are cookies placed directly by Plumber-Plumbers.co.za.

They may be used for:

Website functionality;
Security;
Session management;
Shopping cart operation;
Customer preferences; or
Cookie consent choices.

5. Third-Party Cookies

Some cookies may be placed by third parties whose services are integrated into our website.

These may include providers of:

Analytics;
Advertising;
Payment processing;
Maps;
Videos;
Security;
Social media;
Website optimisation; or
Other online services.

Third-party cookies are subject to the privacy and cookie practices of the relevant provider.

6. Google Analytics

We may use Google Analytics or similar analytics services to understand how visitors interact with our website.

Google Analytics may collect information such as:

Pages viewed;
Session duration;
Browser information;
Device information;
Traffic source;
Approximate geographic area; and
Website interactions.

This information may be used to improve the performance and usability of Plumber-Plumbers.co.za.

Google may process information in accordance with its own privacy terms and policies.

7. Google Advertising Services

Where we use Google Ads or related advertising services, cookies or similar technologies may be used to:

Measure advertising conversions;
Understand which advertisements generate enquiries;
Track calls or form submissions;
Measure campaign performance;
Support remarketing where enabled; or
Improve advertising relevance.

Advertising cookies may require user consent depending on the applicable law and configuration.

8. Google Maps

Where Google Maps or another mapping service is embedded on the website, the provider may set cookies or process technical information.

This may include information about:

Browser;
Device;
IP address;
Map interactions; and
Location-related requests.

Users should review the privacy policies of the relevant mapping provider.

9. Meta and Social Media Technologies

If Plumber-Plumbers.co.za uses services provided by Meta, Facebook, Instagram or other social media platforms, those services may use cookies or similar technologies.

These technologies may be used for:

Advertising measurement;
Conversion tracking;
Audience measurement;
Social media integration; or
Remarketing.

Any such processing is also subject to the relevant provider’s privacy and cookie policies.

10. Microsoft Clarity and Similar Services

Where website behaviour tools such as Microsoft Clarity or similar services are used, cookies or equivalent technologies may help us understand:

How users navigate the website;
Which areas receive interaction;
Scrolling behaviour;
Technical website problems; and
General usability.

Such services may process information in accordance with their own privacy policies.

11. WooCommerce Cookies

Where Plumber-Plumbers.co.za uses WooCommerce or similar e-commerce functionality, cookies may be necessary for:

Shopping cart operation;
Remembering cart contents;
Checkout;
Customer sessions;
Product selection; and
Account functionality.

These cookies are generally necessary for the online shop to function correctly.

12. Payment Provider Cookies

Where online payments are available, banks, payment gateways or other payment providers may use cookies or similar technologies.

These may be used for:

Fraud prevention;
Payment security;
Transaction processing;
Authentication; or
Regulatory compliance.

Payment providers operate under their own privacy and cookie policies.

13. Security Cookies

Security tools may use cookies or similar technologies to:

Detect malicious traffic;
Prevent spam;
Block suspicious activity;
Protect forms;
Prevent fraud;
Protect customer accounts; or
Maintain website availability.

These technologies may process IP addresses, browser information or technical identifiers.

14. Contact Forms

Website forms may use cookies or similar technologies for:

Spam prevention;
Security;
Form session management;
Remembering form inputs; or
Detecting automated submissions.

The information submitted through a form is handled in accordance with our Privacy Policy.

15. Embedded Content

Pages on our website may contain embedded content from third parties.

Examples may include:

Maps;
Videos;
Social media content;
Product widgets; or
Other online services.

Embedded content may behave as though the visitor has visited the third-party website directly.

The third party may use cookies or collect information about the visitor.

16. Session Cookies

Session cookies generally expire when you close your browser.

They may be used for short-term purposes such as:

Maintaining shopping cart contents;
Managing secure sessions;
Remembering temporary settings; or
Supporting website navigation.

17. Persistent Cookies

Persistent cookies remain on a device for a defined period or until manually deleted.

They may be used to:

Remember preferences;
Recognise returning visitors;
Measure website activity over time;
Support advertising; or
Store cookie consent choices.

18. Cookie Duration

The length of time a cookie remains on your device depends on the cookie and the provider.

Some cookies may last only for a browsing session, while others may remain for days, months or longer.

Third-party providers determine the lifespan of cookies placed by their services.

19. Consent Management

Where required, visitors may be presented with a cookie consent banner or preference management tool.

This may allow visitors to:

Accept all cookies;
Reject optional cookies;
Select cookie categories;
Change preferences; or
Withdraw consent.

Strictly necessary cookies may remain active where required for the website to operate.

20. Withdrawing Consent

Where processing is based on consent, you may withdraw your consent at any time.

You may be able to do this by:

Using the website’s cookie settings;
Adjusting your browser settings;
Deleting existing cookies; or
Blocking specific cookie categories.

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

21. Browser Controls

Most internet browsers allow users to control cookies.

Depending on the browser, you may be able to:

Block all cookies;
Block third-party cookies;
Delete existing cookies;
Receive notifications before cookies are stored; or
Allow cookies only from selected websites.

The exact procedure differs between browsers.

22. Effect of Disabling Cookies

Disabling some cookies may affect how the website functions.

For example, you may experience problems with:

Shopping carts;
Checkout;
Login;
Saved preferences;
Contact forms;
Embedded maps;
Payment systems; or
Other interactive features.

Strictly necessary cookies may be required for certain services to operate.

23. Do Not Track Signals

Some browsers provide a “Do Not Track” setting.

Because there is no universally accepted standard for responding to these signals, the website may not automatically respond to all Do Not Track requests.

Where appropriate, available cookie controls provide the primary mechanism for managing tracking preferences.

24. IP Addresses and Similar Identifiers

Cookies and related technologies may be associated with technical identifiers such as:

IP addresses;
Browser identifiers;
Device identifiers;
Session IDs; or
Advertising identifiers.

These may constitute personal information in certain circumstances and are handled in accordance with our Privacy Policy.

25. International Processing

Third-party cookie providers may process information outside South Africa.

Where this occurs, information may be subject to the data-protection laws of another country.

We endeavour to use third-party service providers in a manner consistent with applicable South African privacy requirements.

26. Personal Information

Where cookie information constitutes personal information, it will be processed in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013, where applicable.

27. Changes to Cookies Used

The cookies and technologies used by Plumber-Plumbers.co.za may change over time as:

Website functionality changes;
Plugins are added or removed;
Analytics services change;
Advertising systems change;
Payment providers change; or
Security tools are updated.

For this reason, the exact list of cookies may change without requiring a complete rewrite of this policy.

28. Updates to This Cookie Policy

We may update this Cookie Policy from time to time.

Changes may be made to reflect:

New technologies;
Changes to website functionality;
Changes in third-party services;
Legal developments; or
Changes in our business practices.

The latest version published on Plumber-Plumbers.co.za will apply from the stated effective date.

29. Related Policies

This Cookie Policy should be read together with our:

Privacy Policy;
Terms and Conditions;
Disclaimer;
Refund and Returns Policy; and
Installation Policy.

30. Contact Us

If you have questions about our use of cookies, privacy practices or tracking technologies, please contact us using the contact details published on:

Plumber-Plumbers.co.za

Website: plumber-plumbers.co.za