Service work
Plumbing labour and diagnostic work cannot generally be returned once performed. Concerns about workmanship should be reported promptly with the invoice, address and a clear description of the issue.
Fair and clear process
Refunds, returns and service-related queries
Professional Refunds, returns and service-related queries with the standards you should expect: prepared technicians, accurate diagnosis, and repairs proven under normal use. We offer free call-out and quotation before work starts, so you always know scope and price upfront.
REFUNDS AND SERVICE QUERIES
Understand the review process
The outcome depends on the type of purchase or service, the work already completed, the condition of supplied goods and the supporting information available.
Products and materials
Unused standard products may be considered for return where they are complete, undamaged and accepted by the supplier. Special-order, installed or opened products may not be returnable.
Cancellations and call-outs
Costs already incurred for travel, assessment, procurement or reserved labour may affect a cancellation or refund request. Any applicable charge should be explained against the accepted quotation or booking terms.
SUBMITTING A QUERY
Provide the information needed for a fair review
Use the guidance below to prepare the invoice details, service address, dates, photographs and the outcome you are requesting.
How to submit a query
Provide the invoice number, service address, dates, photographs and the outcome you are requesting.
Learn more →Inspection may be required
A site inspection may be necessary where the cause or responsibility cannot be established from the supplied information.
Learn more →Supplier conditions
Manufacturer and wholesaler return conditions may apply to products and special orders.
Learn more →No automatic admission
Reviewing a refund request does not by itself confirm liability or approval.
Learn more →Processing time
Once all necessary information is available, the request can be assessed and a response provided.
Learn more →Consumer rights
Nothing in this policy is intended to remove rights that apply under South African law.
Learn more →NEED TO RAISE A CONCERN?
Send the relevant details for review
Include the invoice number, service address and a clear description of the concern so the request can be assessed properly.
WHAT TO SEND USYour suburb, a short description of the problem and safe photographs where available.
Need help deciding where to start?
Send the suburb, a short description and safe photographs. We will help identify the most practical service page or next action.
FAIR REVIEW AND CORRECTIONS
How we assess service concerns and website corrections
We review the available facts before deciding what action is appropriate. A service concern may require an inspection; a website correction may require a source check. In either case, the original quotation, invoice, job information and any safe photographs help us assess the matter accurately.
Workmanship concerns
Report the concern promptly with the invoice number, service address and a description of what has changed or failed. We may need to inspect the work before determining the appropriate correction.
Website corrections
If a page contains inaccurate business information, an incorrect image description or a misleading statement, send the page address and the correction requested through our contact page. We will review the evidence and amend verified errors.
Terms that apply
Accepted quotations, invoices, supplier conditions and applicable law remain relevant to each request. This page explains the review process; it does not replace the documented terms for a particular job or product.
