Correction Policy

Effective Date: 14 September 2026

At Plumber-Plumbers.co.za, we aim to publish information that is accurate, clear, useful and reasonably current.

Despite reasonable care, errors may occasionally occur in website content, product information, pricing, service descriptions, technical information, quotations, images, structured data or other published material.

This Correction Policy explains how we identify, review and correct material errors.

It should be read together with our Terms and Conditions, Privacy Policy, Cookie Policy, Refund and Returns Policy, Installation Policy, Disclaimer, Transparency Statement and Ethics Policy.

1. Our Commitment to Accuracy

We aim to ensure that information published on Plumber-Plumbers.co.za is:

Factually accurate;
Clear and understandable;
Relevant to the subject;
Reasonably current;
Not intentionally misleading; and
Corrected where a material error is identified.

Where we become aware of an error that may materially affect a customer’s understanding or decision, we will endeavour to correct it as soon as reasonably practical.

2. Types of Errors Covered

This policy may apply to errors involving:

Service descriptions;
Product descriptions;
Product specifications;
Pricing;
Quotations;
Contact details;
Service areas;
Technical plumbing information;
Plumbing standards;
Warranty information;
Installation information;
Images;
Links;
Structured data;
FAQs;
Legal policy pages;
Dates;
Business information; and
Other website content.

3. Minor Errors

Minor errors may include:

Spelling mistakes;
Grammar errors;
Punctuation errors;
Formatting issues;
Broken spacing;
Typographical mistakes; or
Minor wording inconsistencies.

These may be corrected without a formal correction notice where they do not materially change the meaning of the content.

4. Material Errors

A material error is an error that could reasonably affect:

A customer’s purchasing decision;
A customer’s understanding of a service;
Product suitability;
Pricing expectations;
Installation requirements;
Legal rights;
Safety;
Compliance;
Warranty expectations; or
Another important decision.

Material errors will receive priority for review and correction.

5. Pricing Errors

We aim to publish accurate pricing where prices are displayed.

If an obvious pricing error occurs, we may correct it once identified.

Where the error affects an existing transaction, the matter will be handled reasonably and in accordance with applicable South African consumer law.

A website pricing error does not automatically override a valid quotation, invoice or other confirmed agreement.

6. Product Information Errors

Product information may occasionally contain errors relating to:

Dimensions;
Capacity;
Model numbers;
Materials;
Manufacturer information;
Installation requirements;
Warranty periods;
Compatibility; or
Product images.

Where such an error is identified, we will endeavour to correct it promptly.

Customers should confirm critical specifications before purchasing where suitability is important.

7. Manufacturer Information

Some product specifications and technical details originate from manufacturers or suppliers.

If a manufacturer changes or corrects its product information, we may update our website accordingly.

Where there is a conflict between old website information and current manufacturer documentation, the current verified manufacturer information may take precedence, subject to applicable law and any existing agreement.

8. Technical Plumbing Information

Plumbing standards, regulations, installation practices and technical requirements may change over time.

Where outdated or incorrect technical information is identified, we aim to review and update it.

Where appropriate, corrections may reflect:

Updated standards;
Municipal requirements;
Manufacturer instructions;
Industry guidance; or
Changes in applicable law.

9. Service Information

If a service description is inaccurate, outdated or incomplete, we will endeavour to correct it.

This may include information about:

Availability;
Scope of work;
Service areas;
Response times;
Installation inclusions;
Emergency services; or
Related plumbing services.

10. Service Area Corrections

We may update service-area pages where:

An area is incorrectly named;
A suburb is assigned to the wrong municipality;
Location information is outdated;
Services are no longer available in an area; or
Geographic information requires clarification.

The existence of a service-area page does not guarantee immediate service availability.

11. Contact Information

Incorrect contact information will be treated as a priority correction.

This may include:

Telephone numbers;
Email addresses;
WhatsApp details;
Business addresses; or
Website links.

We aim to correct such errors promptly because they may prevent customers from contacting us.

12. Quotations

If an error is discovered in a quotation before acceptance, we may issue a corrected quotation.

If an error is discovered after acceptance, we will review the circumstances and communicate with the customer.

Any correction to an accepted quotation will be handled in accordance with applicable law and the terms of the relevant agreement.

13. Invoices

Where an invoice contains an administrative or calculation error, we may issue a corrected invoice or credit note where appropriate.

Customers who believe an invoice contains an error should contact us with the relevant invoice or job number.

14. Structured Data

Our website may use structured data to help search engines understand information such as:

Services;
Products;
FAQs;
Business details;
Reviews;
Breadcrumbs; and
Organisation information.

Where structured data contains an error, we may correct it without changing the visible content where the underlying information remains accurate.

15. Search Engine Information

Search engines may display information from our website in search results.

This may include:

Titles;
Descriptions;
Prices;
Structured data;
Reviews;
Business information; or
Cached content.

Once we correct information on our website, search engines may take time to update their own copies.

We do not control how quickly third-party search engines refresh corrected information.

16. Third-Party Platforms

Incorrect information about Plumber-Plumbers.co.za may also appear on external platforms such as:

Google;
Social media;
Business directories;
Mapping platforms; or
Advertising services.

Where we control the listing, we may request or make a correction.

Where we do not control the platform, we may be limited in how quickly the error can be corrected.

17. Images

If an image is inaccurate, incorrectly labelled or misleading, we may:

Replace it;
Update the caption;
Correct the alt text;
Clarify that it is illustrative; or
Remove the image.

Images should not be used in a way that deliberately misrepresents a product or service.

18. Customer Reviews

We do not alter genuine customer reviews merely because they are negative.

However, we may correct or remove content where permitted and appropriate if it:

Contains personal information;
Is posted in error;
Is clearly unrelated;
Contains unlawful content; or
Violates the rules of the relevant platform.

Where a factual dispute exists, we may respond with clarification rather than modifying the customer’s original review.

19. Testimonials

If a testimonial is incorrectly attributed or materially edited in a way that changes its meaning, we will correct or remove it where appropriate.

Testimonials should represent genuine customer experiences.

20. Legal and Policy Information

Our legal and policy pages may be updated to reflect:

Changes in law;
Changes in business practices;
Improved wording;
New services;
New technologies; or
Corrected information.

Where the change is material, the effective date may also be updated.

21. Corrections to Privacy Information

If our Privacy Policy contains outdated or inaccurate information about how personal information is processed, we will endeavour to correct it promptly.

Material privacy corrections may include changes to:

Data collection;
Data sharing;
Third-party providers;
Cookie use;
Retention;
Customer rights; or
Contact information.

22. Corrections to Cookie Information

The cookies and tracking technologies used on the website may change over time.

Where a material difference exists between the Cookie Policy and actual website operation, we aim to update the policy or technical implementation as appropriate.

23. Safety-Related Corrections

Safety-related errors receive high priority.

If information could reasonably create a risk of:

Flooding;
Electrical danger;
Water damage;
Scalding;
Structural damage;
Unsafe geyser operation;
Sewer exposure; or
Another significant safety risk,

we will endeavour to correct it as soon as reasonably practical.

24. Compliance-Related Corrections

Where website information incorrectly describes a legal, regulatory or technical compliance requirement, we will review and correct the content where appropriate.

Customers should always rely on current applicable requirements for a specific installation.

25. How Corrections Are Reviewed

When an error is reported or identified, we may review:

The current page;
Previous versions;
Manufacturer documentation;
Supplier information;
Relevant standards;
Job records;
Quotations;
Customer correspondence;
Applicable law; or
Other reliable information.

The correction will be based on the best reasonably available evidence.

26. Source Verification

Where possible, material corrections will be based on reliable sources.

These may include:

Manufacturer documentation;
Official legislation;
Municipal information;
Applicable standards;
Supplier documentation;
Original job records; or
Other authoritative sources.

27. Correction Without Notice

Minor corrections may be made without a public correction notice.

This may include spelling, formatting, broken links or wording that does not materially affect meaning.

28. Correction Notices

Where an error is significant, we may add a correction note or update date where appropriate.

A formal correction notice may be useful where:

The original information was materially inaccurate;
Customers may have relied on it;
Safety is involved;
Legal rights are affected; or
The error received significant public attention.

29. Removal of Incorrect Content

In some cases, correcting content may not be sufficient.

We may remove content entirely if it is:

Fundamentally inaccurate;
Unsafe;
Obsolete;
Misleading;
Duplicated;
No longer relevant; or
Not reasonably capable of being corrected.

30. Historical Content

Older articles may contain information that was accurate at the time of publication but has since changed.

Where practical, we may:

Update the article;
Add a notice;
Replace outdated information; or
Remove the content.

Publication dates should be considered when reading older technical information.

31. Archived Information

Archived information may be retained for business, legal or historical purposes.

Archived information should not automatically be interpreted as current guidance.

32. Customer Reports of Errors

Customers and website visitors are encouraged to notify us if they identify a possible error.

Helpful information may include:

The page URL;
The incorrect statement;
The proposed correction;
Supporting information; and
Screenshots where relevant.

This can assist us in reviewing the issue efficiently.

33. Good-Faith Reports

We welcome genuine correction requests made in good faith.

Reporting an error does not guarantee that the requested change will be made.

We will review the available information and determine whether a correction is appropriate.

34. Disputed Information

Sometimes information may be disputed rather than clearly incorrect.

Where reasonable people or sources disagree, we may:

Clarify the wording;
Add context;
Cite the relevant source;
Explain the uncertainty; or
Leave the content unchanged if it remains reasonably supported.

35. Opinions and Recommendations

Recommendations are not necessarily factual errors simply because another professional may prefer a different approach.

A correction may not be required where the content clearly represents:

Professional judgement;
General guidance;
A reasonable recommendation; or
One of several accepted approaches.

36. Corrections and Search Rankings

Corrections will be made for accuracy and user benefit.

We do not intend to leave information incorrect merely because changing it could affect:

Search rankings;
Traffic;
Advertising performance;
Conversions; or
Website visibility.

Accuracy should take priority over preserving incorrect SEO content.

37. Artificial Intelligence-Assisted Content

Where artificial-intelligence-assisted tools are used to help draft or edit content, that content may still be reviewed and corrected.

AI-generated information is not exempt from our accuracy standards.

Where an AI-assisted error is identified, we will treat it in the same manner as any other website error.

38. Human Review

Material corrections should involve appropriate human review where necessary.

Automated systems may help identify errors, but important technical, legal, pricing or safety-related changes should not rely solely on automation.

39. No Concealment of Material Errors

We do not intend to knowingly leave a material error published where it could mislead customers.

If a significant mistake is confirmed, we aim to correct, clarify or remove it.

40. Customer Transactions

Correcting website content does not automatically alter a transaction already completed.

Existing transactions remain subject to:

The agreement in place at the time;
The accepted quotation;
Applicable policies;
Applicable consumer law; and
The particular facts of the transaction.

41. Consumer Rights

Nothing in this Correction Policy limits any right a customer may have under South African consumer law.

Where a published error affects a customer’s statutory rights, those rights will remain applicable.

42. Transparency

Material corrections support our broader commitment to transparency.

Where appropriate, we aim to acknowledge significant errors rather than silently maintaining information known to be incorrect.

43. Continuous Improvement

Correction reports may be used to improve:

Editorial processes;
Product data;
Technical content;
Website quality;
Staff training;
Structured data;
Internal checks; and
Customer communication.

44. Changes to This Correction Policy

We may update this Correction Policy from time to time to reflect:

Changes in website practices;
Changes in technology;
Changes in law;
Changes in content processes; or
Improvements to our quality-control procedures.

The latest published version will apply from its stated effective date.

45. Related Policies

This Correction Policy should be read together with our:

Terms and Conditions;
Privacy Policy;
Cookie Policy;
Refund and Returns Policy;
Installation Policy;
Disclaimer;
Transparency Statement; and
Ethics Policy.

46. Contact Us

If you identify information on Plumber-Plumbers.co.za that you believe is inaccurate, outdated or misleading, please contact us using the contact details published on:

Plumber-Plumbers.co.za

Website: plumber-plumbers.co.za

Please include the relevant page URL and sufficient information to help us review the correction request.