A good Allandale call-out starts before the van leaves: suburb, complex name, gate notes, and what the water is doing right now.
Tell us which fixture is affected, whether water is still running, and if anyone is home to open a gate or unit. That alone saves a second trip.
Photos help when they are safe to take: the wet patch, the geyser drip tray, the toilet base, or the drain that backs up. No need for perfect photos.
If you live in an estate or complex in Allandale, send the gate code process, visitor parking rule, and unit number with your first message.
If water is near electrics or sewage is rising in Allandale, treat it as urgent and call 067 657 6109. Isolation first, permanent repair second.