A good Wagterskop call-out starts before the van leaves: suburb, complex name, gate notes, and what the water is doing right now.
Tell us which fixture is affected, whether water is still running, and if anyone is home to open a gate or unit. That alone saves a second trip.
Photos help when they are safe to take: the wet patch, the geyser drip tray, the toilet base, or the drain that backs up. No need for perfect photos.
If the fault is intermittent, note the time of day and what was running when it happened. Intermittent leaks waste the most money when guessed at.
Call 067 657 6109 or WhatsApp 072 139 8945 with Wagterskop, the symptom, and access notes — we will confirm the next practical step before any repair begins.